Refund & Cancellations

Due to strict food safety and hygiene protocols, replacement or returns cannot be accepted under the following circumstances:

Products received in a damaged condition or with quality issues must be reported within 24 hours of delivery receipt.

* Note: Items sent for return or replacement without prior written confirmation from our concierge will not be accepted at our warehouse facility.

• Three Delivery Attempts: Our logistics partners will make up to three delivery attempts. If delivery is unsuccessful due to recipient unavailability, incorrect contact details, or locked premises, the customer will receive a refund for the order amount after deducting actual return courier charges.
• Post-dispatch Cancellation: If a customer cancels or refuses an order after shipping or attempted delivery, standard shipping costs will be incurred by the customer.
• No Additional Fee for Defect Replacements: There are zero additional shipping charges for the delivery of approved replacement items for damage, transit fault, or defect.

In unexpected scenarios where an order cannot be fulfilled smoothly, customer interests remain 100% protected:

• Replacement Unavailable: In the event that a replacement item is out of stock, we will strive to offer suitable alternatives; however, the final decision rests with the customer, with a full refund option always available.
• Delayed Dispatch: If an order confirmed by us cannot be shipped on time, we provide instant refunds upon customer request.
• Vendor / Supplier Failure: A full 100% refund will be issued if the product becomes unavailable or if our facility is unable to fulfill the batch.
• Unserviceable Territory: If the destination delivery address is outside courier serviceability limits, a full refund will be provided immediately.

Typically, we coordinate return doorstep pickups with our courier partners. However, in regions where automated reverse pickup is unavailable, we advise customers to ship returned items via a trackable, insured courier or registered parcel post.

Fubenco.com bears no responsibility for lost, stolen, or mishandled return packages shipped without tracking and does not reimburse unsolicited third-party courier expenses without prior written authorization.