Shipping & Delivery Policy
Fast, insured, and transparent nationwide logistics for every botanical tea canister, operated by TANVITHA AGRO EXPORTS PVT LTD.
24–48 Hours Dispatch
Confirmed orders are packed and dispatched within 24 to 48 working hours from our Hyderabad facility.
5–7 Business Days Delivery
Express door-to-door transit across metro and regional pincodes nationwide.
Live Tracking Updates
Instant courier tracking links delivered via SMS, Email, and WhatsApp as soon as parcel is scanned.
Order Processing & Weekend Guidelines
Orders that have been confirmed will be dispatched within 24 to 48 working hours. They will be delivered to you within 5–7 working days of being dispatched.
- Daily Cutoff: Orders placed after 2:00 PM IST will be shipped on the next business day.
- Weekends & Holidays: We do not dispatch orders on Sundays. Orders received on Sunday or during gazetted public holidays are dispatched the following Monday or the next working day.
- Peak Season: During high-volume festive periods, minor processing delays may occur with logistics carriers.
- Delivery Estimates: Delivery times are strictly estimated and begin from the date of shipment, not the date of order placement.
Transparent Shipping Charges
Estimated delivery times and charges may vary based on the customer's geographical destination, courier partner serviceability, and order value:
- Orders under ₹599 are subject to a minimum ₹50 delivery fee (or the actual shipping charges quoted by courier partners for remote zones).
- Complimentary free shipping applies automatically on qualifying promotional order thresholds at checkout.
- State Duty: Domestic customers are responsible for any statutory entry duties or cess levied by their state government. In cases of refusal to accept due to state duty, either product cost or return courier expenses will be assessed.
Inspecting Your Delivery
Customers should avoid accepting altered, opened, or physically damaged packages. If you notice any visible damage or tampering to the outer box, please refuse delivery and notify our concierge immediately.
If your order contains one or more defective goods, please file a single consolidated complaint with our support team, as return or replacement arrangements will be handled once per order batch.
Order Modification Window
- Pending Status Only: After placing an order, a customer can only cancel if the order state is showing as "Pending" under Order History.
- 6-Hour Maximum Window: Cancellations must be communicated within a maximum of 6 Hours of placing an order via WhatsApp at +91 91542 90566 or email at care@tavithaagro.com.
- Dispatched Orders: If products have already been dispatched, we cannot cancel the shipment. However, returns will be considered in accordance with our Refund & Cancellations policy.
- Cancellation Fee: If a dispatched order is cancelled or rejected upon delivery, ₹50 will be charged as a cancellation fee.
- Perishable Goods: In case a customer requests cancellation for perishable items, the cost of the products must be borne by the customer.
- Discretion: Fubenco.com / TANVITHA AGRO EXPORTS PVT LTD maintains the final right to determine whether an order can be cancelled once processing has begun.
Need to Track a Package?
Enter your Order Number and phone number on our live tracking page for real-time status.
Questions About Your Shipment?
Our fulfillment concierge is on standby to assist with address corrections, tracking queries, and delivery coordination.
TANVITHA AGRO EXPORTS PVT LTD, 515 Block A, Giridhari the Art, Bandlaguda Jagir, Hyderabad 500030