Terms and Conditions
These terms govern all transactions and purchases made on fubenco.com, operated by TANVITHA AGRO EXPORTS PVT LTD.
Accepted Payment Options
We offer multiple secure payment options, including UPI (Google Pay, PhonePe, Paytm), Credit & Debit Cards (Visa, MasterCard, RuPay), Net Banking across all major Indian banks, Digital Wallets, E-Gift Cards, and Loyalty Reward Points.
Online prepaid transactions are strongly recommended for priority processing and expedited warehouse dispatch.
- Cash on Delivery is available in select serviceable pincodes with an additional handling fee of ₹50 per order levied by courier logistics partners.
- Customers can enter their delivery pincode at checkout to confirm COD availability prior to placing an order.
- Order Limit: We are unable to accept Cash on Delivery for orders exceeding ₹1,200.
Order Fulfillment & Transit Timelines
Orders that have been confirmed will be dispatched within 24 to 48 working hours. They will be delivered to you within 5 to 7 working days of being dispatched.
Orders placed after 2:00 PM IST will be shipped the next business day. Orders received on Sundays or during gazetted holidays are dispatched the following Monday or the next working day. During peak festive periods, minor carrier processing delays may occur.
Estimated delivery times begin from the date of shipment, not the date of order. We do not dispatch orders on Sundays.
Orders under ₹599 are subject to a minimum ₹50 delivery fee (or actual shipping quotes based on remote pincodes).
Domestic customers are responsible for any statutory Duty or Octroi assessed by their respective state government.
Customers must avoid accepting altered, broken, or tampered packages at delivery. If your order contains one or more defective goods, please file a single consolidated complaint since return/replacement will be handled only once.
Carrier Tracking Notifications
An automated Email and WhatsApp message containing your courier tracking information will be sent immediately after your shipment is scanned by our logistics carrier. You can also visit our Track Order page at any time.
Order Cancellations by User & Store
A. Cancellation by User
- A customer can only cancel an order if the order state is showing as "Pending" under Order History.
- Cancellations must be made within a maximum of 6 Hours of placing an order.
- To request cancellation, please WhatsApp us at +91 91542 90566 or email care@tavithaagro.com.
- If the products have already been dispatched, the order cannot be cancelled; however, returns will be considered pursuant to our Refund Policy.
- If a dispatched order is cancelled or refused upon delivery, a ₹50 cancellation fee will be assessed.
- Perishable Goods: In case a customer requests cancellation for perishable goods, the cost of the products must be borne by the customer.
B. Cancellation by Fubenco.com / TANVITHA AGRO EXPORTS PVT LTD
Fubenco.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price, due to typographical error, or for any other operational reason. This applies regardless of whether the order has been confirmed or payment received. In such instances, a 100% full refund will be immediately issued.
If non-delivery or late delivery occurs due to customer error (e.g., incorrect/incomplete name or address, premises locked, or recipient unavailable), any extra cost incurred by Fubenco.com for re-delivery will be claimed from the customer.
Refund Timelines & Methods
Refunds are processed within 3 to 5 business days of an order cancellation being approved.
- Prepaid Orders: Amounts paid via Credit Card, Debit Card, UPI, or Net Banking will be credited back to the original source payment account.
- Cash On Delivery: For approved COD refunds, payment will be disbursed via NEFT bank transfer or refund cheque issued in the name of the "Billing Name" entered during order placement.
- Non-refundable Fees: Please keep in mind that Cash-on-Delivery handling charges (₹50) and shipping fees are non-refundable.
For orders placed through third-party e-commerce sites (e.g. Amazon, Flipkart), monetary refunds are processed directly by the respective marketplace platform and not directly by Fubenco Health Foods. However, our quality team is always available to assist with product replacements in case of issues.
Have Questions About Our Store Terms?
Our team is available Monday through Saturday to answer any questions regarding order fulfillment, payments, and policy terms.
TANVITHA AGRO EXPORTS PVT LTD, 515 Block A, Giridhari the Art, Bandlaguda Jagir, Hyderabad 500030